The Client Brought a Solution. Find the Problem.
Discovery separates the business problem from the solution already attached to it. When a client says, “We need a RAG system over our internal documents,” …
Discovery separates the business problem from the solution already attached to it. When a client says, “We need a RAG system over our internal documents,” …

Before Adding A Delivery System, Map the Topology Every engineering organization already has an operating model. The first TPM inherits that model before they understand ...

Program governance has a tendency to accumulate. A dependency failure produces a new meeting. A missed commitment produces another reporting layer. A planning problem produces ...

Engineers build systems that account for failure. They ask where the single points of failure are, which dependencies sit on the critical path, how far ...

Vendor Management Begins Before The Contract Is Signed A vendor proposal arrives with visible numbers: licensing, implementation, professional services, support, and projected savings. The financial ...

The Best Engineering Managers Spend More Time Removing Ambiguity Than Writing Strategy Most engineering managers believe strategy is their highest-value contribution. I disagree. Strategy matters. ...

The Hidden Tempo of High Performing IT Organizations Execution order shapes enterprise outcomes as decisively as technical execution itself. A portfolio of individually well-managed projects ...

Enterprise engineering organizations invest heavily in the things that make reliability legible: incident management platforms, SLO frameworks, observability pipelines, postmortem processes, runbooks. These investments are ...

The Platform the Market Needs to Build I believe the next major enterprise software category is beginning to emerge, but no platform has assembled it ...

Why Technology Absorbs Blame It Does Not Always Deserve When a program underperforms, the post-mortem reaches familiar conclusions: the platform was too rigid, the vendor ...